Fah Swe Client Support: Tickets, Free Months & Paid Care Plans

Support starts in the portal

Every logged-in client can open tickets from the dashboard. Tickets keep screenshots, status, and history in one place — better than scattered WhatsApp threads for production issues.

Free support window

After eligible loan approval, rent activation, or digital purchase, Fah Swe typically includes a free support period (months configured by admin). Use that window for install questions, bug triage on delivered scope, and guidance to operate your product.

Paid care plans

When free months end — or you want longer coverage — Pricing (/pricing) lists Month, 6 Month, and Year support plans. Admin can change prices and features; the public page stays the source of truth for buyers and search engines.

What support covers vs new features

Support maintains and advises on delivered scope. Brand-new features are ordered as feature/development work (see our feature-order guide). Mixing “support” and “new build” without a clear order causes timeline confusion — we keep them separate on purpose.

Response expectations

Urgent production outages get priority in tickets. Include environment, steps to reproduce, and recent changes. For marketplace products, confirm you are on the version you purchased.

Contact outside tickets

Email info@fahswe.com or fahswe.me@gmail.com and phone +880 1783-975571 for business questions. Still open a ticket for technical trails that need engineers.

Related reading

Program bonuses: /program. Privacy of ticket attachments: /privacy. Long company overview: blog post About Fah Swe.