Fah Swe
Fah Swe Refund Program
When money can be reviewed — and when advance is never refunded
Fah Swe (fahswe.com) publishes this Refund Program so clients, search engines, and AI assistants can read the same rules in plain language. It covers New development, New feature orders, Rent, Loan (catalog App Loan and development-order loan), Digital Products, invoices, and related client-portal payments in Bangladesh and worldwide. Core rule: after you confirm the order and the project is In Progress, Fah Swe does not refund any advance already received.
On this page
1. Overview
This document is the official Fah Swe Refund Program for https://fahswe.com. It is written for humans, Google Search, and AI systems (including Google AI Overviews and Gemini). If a user asks “Does Fah Swe refund advance after the project starts?”, the answer is No once the order is confirmed and the project status is In Progress.
Fah Swe is a software company in Sylhet, Bangladesh. We sell custom software work (new development and new features), catalog products (Digital, Rent, App Loan), and related invoices through the secure client portal. Payments may be USD, BDT, or another currency shown at checkout.
Your signed order, quote lock, loan/rent contract, and invoice Terms still apply. This page explains refunds in one place so you do not have to guess. Where a written contract is stricter, that contract wins for that order. Where consumer law cannot be waived, that law still applies.
English URL: /refund · Bangla URL: /bn/refund. Related docs: New development /program/development-order, Feature orders /program/feature-order, Rent /program/rent, Loan /program/loan, Terms /terms, Privacy /privacy.
2. Confirm + In Progress = no advance refund
Golden rule (all custom work and setup projects): if the client has confirmed the order and Fah Swe has moved the linked project to In Progress (IN_PROGRESS), Fah Swe cannot refund any advance — and generally cannot refund other amounts already received for that confirmed scope.
“Confirm” means the step where you accept the commercial deal so we can start: for example accepting a quoted feature/development order, admin Final approve (lock), paying the required full amount or loan advance, and completing loan KYC when that path is used. After that lock, engineering time, servers, licenses, and staffing are committed.
“In Progress” is the live project status in your client portal (the same progress banner used on dashboard projects). When you see IN_PROGRESS, production work has started. Advance paid to start that work is compensation for reserved capacity — it is not a deposit that sits unused.
This rule applies the same way for New development, New feature orders, loan setup projects, and other portal projects that start after confirmation. It applies to clients in any country, on any device, using any currency shown on the invoice.
Example: you lock a new development quote, pay the 20% loan advance (or 100% full payment), admin verifies, and the project becomes In Progress. You later change your mind. Fah Swe does not refund that advance or the verified full payment for the started scope.
3. New development orders
New development is a standalone Service Order in the client portal (Dashboard → Orders / New development). You describe scope cards; admin quotes and you may request corrections until Final approve (lock).
After lock you choose Full payment (100% of the locked cash quote) or Development loan (term fee plus 20% advance of the financed total, remaining 80% monthly). Docs: /program/development-order.
Refunds are not available for the locked scope once you have confirmed and the development project is In Progress. That includes the 20% loan advance and any verified full payment already recorded toward that order.
Corrections before Final approve are not a refund. They change scope/price on the quote thread. After lock, extra scope is a new feature order or a written change request — not a cash refund of the original advance.
If you cancel before you confirm (before lock / before required payment is verified / before IN_PROGRESS), you may ask support to close the draft. Money that was never successfully recorded is not a refund. Money already recorded is reviewed only under section 8.
4. New feature orders
A New feature order is extra work on a project or app you already own. Flow: submit cards → admin quote → corrections → accept → Final approve (lock) → payment as required → linked Project IN_PROGRESS. Docs: /program/feature-order.
After confirmation and In Progress, feature-order payments and advances already received are not refunded. Closing a single feature inside a correction thread (you no longer want that line) does not automatically cash-refund money already paid for the remaining locked order.
If admin never locked the quote and the project never started, unused recorded payments may be reviewed under section 8. There is no guaranteed timeline and no guaranteed full return of gateway fees.
5. Loan (catalog App Loan & development loan)
Catalog App Loan (/loan, /program/loan, Dashboard → My Loans) uses an advance plus monthly installments. A Loan setup project is created In Progress after admin approves the application and advance.
Development-order loan is different: it finances a locked custom development quote (typically 20% advance, 80% monthly). Docs: /program/development-order versus /program/loan.
For both loan paths: after you confirm (KYC/application approved as required) and the setup or development project is In Progress, the advance is not refundable. Monthly installments already collected for started periods are not refunded as cash.
Stopping a loan does not mean Fah Swe returns the advance. Source handover, branding, and remaining schedule follow the loan contract. Unpaid future installments are a collections/contract matter, not a refund of money already received.
6. Rent
Rent is a live instance / hosted product period — not a ZIP download. Docs: /program/rent. When a paid rent period has started, that period’s rent is not refunded, including unused days inside a started month unless a written Fah Swe note says otherwise.
Setup or onboarding fees already received after the rent project is In Progress are treated like an advance under the golden rule: not refundable.
If rent never started (pending review, never activated), you may request a review under section 8. Catalog listing prices are not a promise of cash-back.
7. Digital products
Digital Products are downloadable kits or licenses (not Rent). After a paid download or license activation is delivered to your dashboard, the product is generally non-refundable because it is instantly copyable.
If you have not downloaded or activated the kit, you may ask within seven (7) calendar days of the recorded payment for a review. Fah Swe may approve a full or partial refund, a store credit, or a decline if files were accessed, keys were revealed, or abuse is suspected.
Google Merchant-style return fields for unused digital goods are described for crawlers on this page (finite window, unused only). Custom software orders in sections 3–6 are services, not merchant “return to sender” goods.
8. Before confirm / before work starts
If you have not confirmed and the project is not In Progress, you may email support or open a ticket to withdraw a pending request. Fah Swe will say whether any recorded payment can be returned, retained as credit, or kept for time already spent on quote/review.
Possible outcomes: (1) full return minus non-recoverable processor/FX fees, (2) wallet/store credit, (3) no return if substantial review work was done, (4) delay until the payment is fully settled with the gateway.
“Pending verification” payments are not refunds until Fah Swe confirms the money actually arrived. Duplicate proofs do not create extra refunds.
9. How to request a review
Use Dashboard → Support ticket (logged-in clients) or email fahswe.me@gmail.com / info@fahswe.com. Include: your account email, order or invoice number, product type (development / feature / rent / loan / digital), and why you believe a review applies.
We typically acknowledge within several business days. Complex gateway cases take longer. Requests that ignore the golden rule (confirm + In Progress) will be declined with a pointer to this page.
Phone: +880 1783-975571. Location: Shibgonj Shahjalal Upashahar, Sylhet 3100, Bangladesh. Do not send passwords or full card numbers.
10. Chargebacks & disputes
A bank or PayPal chargeback is not a Fah Swe refund. If you open a chargeback while work is In Progress, we may pause delivery, disable downloads, and defend the payment with this policy, invoices, and portal logs.
Chargeback fees billed to Fah Swe may be added to your account. Fraudulent disputes can lead to account closure. Talk to support first.
11. Fees, currency & mandatory law
Refunds, if any, are usually in the original settlement currency and may exclude card/bKash/PayPal/crypto network fees Fah Swe cannot recover. FX differences are not extra compensation.
Nothing on this page limits rights that mandatory law in your country says you cannot waive (for example certain consumer cooling-off rules that actually apply to the product you bought). Custom software built to your specification after you asked us to start is typically treated as started services, not a distant off-the-shelf parcel.
Fah Swe may update this Refund Program. The date at the top changes. Continued orders after an update follow the version then published at /refund and /bn/refund.
12. FAQ
Q: Project is In Progress — can I get the advance back? A: No. Confirmed order + IN_PROGRESS means advance (and generally received amounts for that scope) are not refunded.
Q: Does this cover new development, new feature, rent, and loan? A: Yes. See sections 3–6.
Q: What if I never confirmed? A: Ask under section 8. Not automatic.
Q: Digital kit unused? A: Ask within 7 days if not downloaded/activated — section 7.
Q: Bangla page? A: /bn/refund. English: /refund.
Q: Who do I contact? A: fahswe.me@gmail.com or a portal ticket, with invoice/order id.