1. Who we are
Fah Swe is a software company based in Shibgonj Shahjalal Upashahar, Sylhet 3100, Bangladesh, operating since 2012. We build custom software, mobile apps, websites, games, SaaS/CRM, and marketplace products for clients in Bangladesh and worldwide. Contact: fahswe.me@gmail.com, +880 1783-975571.
2. Information we collect
Account data (name, email, phone, company, preferred currency), project and feature-order details, invoices and payment references/proofs you upload, wallet deposit requests, affiliate referral codes, support tickets and messages, client reviews you submit, and technical logs (IP, device/browser, approximate location from IP, and security events). We also use essential cookies for login sessions and optional analytics cookies to understand site usage.
3. How we use information
We use data to deliver projects, process marketplace orders (digital / rent / loan), operate wallets and affiliate credits, send important project and invoice notices, provide support, improve fahswe.com, prevent fraud and abuse, and meet legal obligations. We do not sell personal data.
4. Client portal, wallet & reviews
Your dashboard shows only your projects, invoices, downloads, rentals, and tickets (row-level access). Wallet balances and REVIEW_BONUS / AFFILIATE_CREDIT history are tied to your account. Published client reviews may appear on public pages you opt into; you can contact us to request corrections.
5. Payments & third parties
Payments may involve gateways or methods you choose (for example PayPal, bank, bKash, or crypto instructions shown at checkout). Those providers process payment data under their own policies. We store references and optional proof images you upload for verification — never full card PAN data on our servers when a gateway handles cards.
6. Security
We use HTTPS, access controls, rate limiting, secure cookies where applicable, and least-privilege admin access. Uploads are checked for type and size. No method of internet transmission is 100% secure; use a strong password and protect your account email.
7. Data retention
We keep account, order, invoice, and project records as long as needed to provide services, resolve disputes, meet tax/accounting needs, and comply with law. You may request deletion of optional profile fields subject to legal holds on financial records.
8. Your rights
Depending on your location, you may request access, correction, deletion, or export of personal data, or object to certain processing. Email fahswe.me@gmail.com or info@fahswe.com with the subject “Privacy request”. We may verify your identity before acting.
9. Children
Our services are intended for adults and businesses (typically 18+). We do not knowingly collect data from children. Contact us if you believe a minor’s data was submitted.
10. International use
Servers and support may process data in Bangladesh and other regions required to run the service. By using fahswe.com you understand information may be transferred as needed to deliver the product you ordered.
11. Changes
We may update this policy. The “Last updated” date above will change. Continued use after updates means you accept the revised policy for future activity.
12. Contact
Fah Swe · Shibgonj Shahjalal Upashahar, Sylhet 3100, Bangladesh · fahswe.me@gmail.com · +880 1783-975571 · https://fahswe.com
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