Legal
Last updated: September 28, 2026 · Fah Swe · fahswe.com
This Privacy Policy explains how Fah Swe ("we", "our", "us") handles information when you visit https://fahswe.com, use our client portal, purchase Digital Products, Rent or Loan offerings, join the Affiliate / Client Program, or contact support.
Fah Swe is a software company based in Shibgonj Shahjalal Upashahar, Sylhet 3100, Bangladesh, operating since 2012. We build custom software, mobile apps, websites, games, SaaS/CRM, and marketplace products for clients in Bangladesh and worldwide. Contact: fahswe.me@gmail.com, +880 1783-975571.
Account data (name, email, phone, company, preferred currency), project and feature-order details, invoices and payment references/proofs you upload, wallet deposit requests, affiliate referral codes, support tickets and messages, client reviews you submit, and technical logs (IP, device/browser, approximate location from IP, and security events). We also use essential cookies for login sessions and optional analytics cookies to understand site usage.
We use data to deliver projects, process marketplace orders (digital / rent / loan), operate wallets and affiliate credits, send important project and invoice notices, provide support, improve fahswe.com, prevent fraud and abuse, and meet legal obligations. We do not sell personal data.
Your dashboard shows only your projects, invoices, downloads, rentals, and tickets (row-level access). Wallet balances and REVIEW_BONUS / AFFILIATE_CREDIT history are tied to your account. Published client reviews may appear on public pages you opt into; you can contact us to request corrections.
Payments may involve gateways or methods you choose (for example PayPal, bank, bKash, or crypto instructions shown at checkout). Those providers process payment data under their own policies. We store references and optional proof images you upload for verification — never full card PAN data on our servers when a gateway handles cards.
We use HTTPS, access controls, rate limiting, secure cookies where applicable, and least-privilege admin access. Uploads are checked for type and size. No method of internet transmission is 100% secure; use a strong password and protect your account email.
This section is the fixed rule for loan and installment KYC. It covers the national ID or other ID images, face capture / live verification photo, and signature image. Fah Swe does not keep these “as long as needed” without a date.
1. While a catalog loan, development loan, or rent contract is still open, Fah Swe keeps that KYC pack only to verify the client and the contract.
2. When the loan is fully paid and the account is closed, Fah Swe deletes that KYC pack from the live database and from file storage on the server the same day. A scheduled check also runs at least every few hours, so deletion is never later than 7 days after the loan is closed.
3. If the same identity pack is still required for another open Fah Swe loan or rent, the files stay only until that contract also ends. They are then deleted under the same 7-day rule. There is no separate long-term KYC archive.
4. Full database backup files are disaster-recovery copies of the whole business database, not a KYC library. After the live KYC rows and files are deleted, new backups do not contain them. Any backup file that still has a copy from before deletion is deleted within 30 days. Fah Swe does not restore ID images, face captures, or signature images from backup after the loan is closed.
5. Exception: if a court, a regulator, or an active payment dispute requires Fah Swe to keep one specific KYC pack past the normal delete date, Fah Swe emails the client before that date with the reason and the last calendar day the pack will be kept. If the client does not receive that email, the normal delete rule applies.
6. A client may ask for deletion by emailing info@fahswe.com with the subject “KYC deletion request”. If the loan is still open, Fah Swe explains that the documents stay until the loan is fully paid and closed. If the loan is already closed, deletion is completed within 7 days.
7. When deletion is finished, Fah Swe sends a written email confirmation and an in-portal notice. The email names the closed loan and states that the ID images, face capture, and signature image were removed from the live database and server storage.
8. Who can open KYC: only a signed-in Fah Swe admin account can open the admin KYC screen. A client can see their own KYC only while a loan or contract that needs it is still open. KYC is not published on the public site, Ranking, or Recent Work. Each admin view is appended to a private server log (admin account, time, and record count — not a copy of the ID image).
Invoices, payment history, and the written commercial contract stay for accounting. After deletion those records do not include the ID photos, face capture, or signature image.
Depending on your location, you may request access, correction, deletion, or export of personal data, or object to certain processing. Email fahswe.me@gmail.com or info@fahswe.com with the subject “Privacy request”. We may verify your identity before acting.
Our services are intended for adults and businesses (typically 18+). We do not knowingly collect data from children. Contact us if you believe a minor’s data was submitted.
Servers and support may process data in Bangladesh and other regions required to run the service. By using fahswe.com you understand information may be transferred as needed to deliver the product you ordered.
We may update this policy. The “Last updated” date above will change. Continued use after updates means you accept the revised policy for future activity.
Fah Swe · Shibgonj Shahjalal Upashahar, Sylhet 3100, Bangladesh · fahswe.me@gmail.com · +880 1783-975571 · https://fahswe.com
